by John Nicholson | Jun 10, 2019 | financial services, usability
We recently wrapped up a website usability testing project for a regional bank in the Chicago area. The 5-week project included qualitative and quantitative usability testing of the bank’s new website and a 1-day UX and design thinking workshop in Chicago. Read...
by Matt Brown | Aug 10, 2018 | usability, user research
When attempting to sell a newbie on the value of user research, many UXers tell a familiar story. A group of stakeholders thought they understood their product, but after a few minutes of watching users, their eyes were opened. Maybe there was a product feature...
by Kristy Knabe | Mar 13, 2018 | a/b testing, collaboration, metrics & analytics, usability, user research
When we start working on a new project team, we ask a lot of questions. One of the first things we ask is, “What data do you have that sheds light on the problems?” This data might come from many sources: analytics about site usage, conversion numbers, usability...
by Rob Russell | Jan 24, 2018 | metrics & analytics, usability, user research
At Marketade, we strive to conduct research projects that positively impact our clients and their users. This is no easy task; a great deal of effort goes into identifying where to focus our research endeavors as well as how to define and measure success. While we...
by Kristy Knabe | Jan 9, 2018 | a/b testing, usability, user research
At Marketade, one of the first questions we ask a new client is “what data do you have that sheds light on the problems.” This data can come from many sources: analytics about site usage, conversion numbers, usability insights and customer feedback. A successful...
by John Nicholson | Jun 14, 2017 | healthcare, lean startup, usability, user research
Challenge: Complex Medical App for Cancer Survivors The team at Mount Sinai’s Icahn School of Medicine in New York City was worried. Supported by a grant from NIH, they’d been working for months on a new web app to 1) improve oral health and rehabilitation in oral...
